We offer free shipping on all orders! For standard shipping, the estimated delivery time for your personalized necklace is 5 to 10 working days. Please note that this is an estimate and may vary depending on your location and any unforeseen delays.

For non-US addresses, shipping may take 1-2 business days longer. The estimated delivery times include both production and shipping.

We ship worldwide! No matter where you're located, we offer free shipping to all countries. Please note that delivery times may vary depending on your location, but we strive to ensure timely delivery of all orders.

Yes. We capture all ages, from newborns through to adult sized fingerprints. Our process is suited for most ages, however it is necessary that the fingerprint has visible lines on it.

Newborn fingerprints develop in the womb from 22 weeks, so they will be present on a newborn child. Whilst we have produced keepsakes from as young as a few days old, please note newborn fingerprints can be shallow and fine, so having a close-up check to see if the lines are visible will be able to determine if a print can be captured.

For newborn and children fingerprints, we endeavor to keep these as true to size as possible for the final piece of jewellery. However, if you wish to provide measurements upon the return of your digital prints, please add these into the notes section when you upload them. 

For adult prints (which may be larger than our pendants), we use our engraving technology to scale these down, whilst keeping the ratio and fingerprint detail in perfect condition for the final engraving. 

We accept any existing fingerprint. You do not need to use our Your Jewel fingerprint kit. We simply provide our fingerprint kits as most people don't have a print on file already.

If you have an existing fingerprint, select NO to needing a kit and an upload function appears. Please attach a clear image of your fingerprint here and commence the checkout process.

If you wish for the team to qualify the quality of your print before you place an order, simply send this through our email and the team will be able to review this for you.

DO:
- Read through the kit instructions carefully.

- Make sure you have clean hands and a hard flat surface to capture the prints.

- Use light taps to transfer the ink onto the paper (less is more)

- If you are capturing a baby or child's fingerprint, we recommend doing this when they are relaxed or sleepy so their little hands are relaxed.

- Make multiple attempts so that we have lots of options to choose from!

- Take clear close up images of your prints (once completed)

AVOID:
- If you are seeing a dark blob you are pressing too hard. Attempt a tap instead of a hard press.

- Do not roll your finger. Just simply tap it down on the print paper.

It's important to know that we do tidy up your fingerprints so they don't need to be perfect. If there is a smudge or a line is broken, don't worry, we will clean this up for you whilst ensuring the design remains aesthetically identical to your prints.

You can purchase your own ink pad or strips from most craft shops. Then follow the same instructions here to capture your fingerprint.

There is also a pencil lead and selotape method you can attempt if you do not have access to ink linked here.

If you haven't placed an order yet:
Once you have captured a fingerprint and are ready to order, select 'NO, I don't need a fingerprint kit' and an upload function appears. Please attach a clear image of your fingerprint here and commence the checkout process.

If you have placed an order:

Upload your fingerprints to our email along with your order number.

We keep all customers prints on file, unless otherwise asked. We have a lot of customers wishing to use their stored prints for new repeat orders. Simply select NO to needing a fingerprint kit and the option to enter your old order number appears. The team will apply these filed fingerprints to your new order and commence production as soon as possible.

Handwriting comes in different sizes and styles, so it is hard to create a fixed word limit.

Our pendants are 16mm by 16mm, so we will make design and placement adjustments in order to ensure the text is legible.

We recommend a maximum of around 4 words, however if your handwriting exceeds this, we will reach out to you to find a solution that suits you.

Yes! We can engrave handwriting you already have such as written words in a card, letter from a loved one, signature and many more.

Just upload a clear image of the handwriting via the upload function of the product page.  

The handwriting you supply will be replicated exactly onto our jewellery.

We may have to stack the words appropriately where required to ensure the writing is not too small on the pendant.